Help
Short answers to the most common questions. Did not find what you were looking for? Write to us: [[ĮRAŠYTI: pagalbos el. paštas]].
Logging in
How do parents log in?
In the app choose the parent login and enter your email and password, or create an account with your email. Login with Google is still in preparation.
The parent zone is protected by a 4-digit PIN. You set it on the account screen (Account → Parent PIN), so that a child does not change the settings by accident.
How do I link a child to the parents?
The child shows a QR code on their phone, and you scan it with the parent app. Or you can enter the 6-digit code. The code is valid for only 10 minutes, so if it no longer works, ask the child for a new one. You can link several children.
How do children join a class game?
The teacher starts the game and tells the code. Children enter it on their phones or tablets: no emails or passwords are needed.
The app
Can I play without the internet?
Not yet, the app needs the internet. We are building a mode where the content is downloaded in advance and the results are sent later, when the connection returns.
A lesson from a photo or PDF did not appear. Why?
The most common reasons:
- a lesson needs at least 300 characters of text;
- the PDF is scanned and has no text – then photograph the page or paste the text;
- for one lesson you can choose up to 25 pages in a row;
- the prepared lesson did not match the source: clearer text without recognition errors helps;
- a lesson prepared by the child themselves is held for the parents' review – you will find it in the parent zone.
If the preparation failed because of an error in our service, the preparation credit is returned.
I found a mistake in a question. What should I do?
Write to us at the help email and say which question it is and why you think it is wrong. We will fix it.
Data
How do I get a copy of my child's data?
In the parent zone: “Parent settings” → “Privacy and data” → “Get a copy of the data”. You will get one file with all the family's data. A child can copy their own data on the “My data” screen.
How do I delete data or an account?
Step by step on the page Account deletion.
What data do you keep about a child?
In detail – in the privacy policy. In short: a nickname, age, character, coins and how their learning went. A child does not give a real name, photo, phone number or location.
For teachers
How do I start using the console?
Sign up on the sign-up page and confirm your email. We check that the school you give is real; this usually takes 1–2 working days. Until your registration is confirmed, the console opens only in demo mode.
Can I turn my own PDF or textbook page into a task for the class?
Yes. You upload a PDF, Word or PowerPoint file or a photo of a page, the console prepares a pack, and you review every question and only then assign it to the class.
Contact us
Help email: [[ĮRAŠYTI: pagalbos el. paštas]]. When you write, say whether you are a parent or a teacher and what you were trying to do. There is no need to write children's nicknames, real names or personal ID numbers.